 | Guarantee Against Damage
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SGH will guarantee all of its protection boxes against manufacturing defects for a period of one year from the date of purchase. Should any such defects arise, SGH will replace the defective box in question at no extra charge. However, SGH reserves the right to inspect any protection box claimed to be damaged for the following conditions: signs of abuse (whether it be intentional or not) and storage in an unsafe environment.
Damage caused by any of the previously stated factors does not fall under the guarantee provided by SGH, and SGH will not replace any boxes damaged under these previously defined conditions.
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| Limitation of Warranties
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At SGH, we will try to act with the utmost care when handling merchandise in order to prevent damage. However, you accept that the handling process may cause damage to sealed games, including but not limited to: curling, wave formation, tearing, bending, breaking and movement of the game and/or shrinkwrap and/or game case.
By using SGHs game grading service, you accept that you will not hold SGH or any of its affiliates legally or financially responsible in part or in whole for any damage, loss or theft that may occur to your sealed game(s) in the grading process. Furthermore, by using SGHs game grading services, you agree not to hold SGH or any of it is affiliates accountable for any such damage to your sealed games. In addition, you accept that a refund of the service fee or replacement of the protection case is the only action that SGH or any of it is affiliates will take to rectify any damages which may occur in the grading process. In no event shall SGH be held accountable for any damages whatsoever to sealed games in the grading process, and SGH offers no guarantee of service other than what has been stated in the section above.
Should any rectification be necessary on SGHs behalf, you will have no more than 5 (five) days to contact us with any concerns. Failure to contact SGH within this time will result in loss of any guarantee. If it is determined in a court of law that any of the preceding is unusable, anything that remains of the provision will survive.
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| Damage or Loss in Transit |
There is a possibility that sealed games will become damaged in the transit process, whether it be from SGH to you, or from you to SGH. By using SGHs grading services, you agree that SGH will not be held for any damages that occur in transit from you to SGH, SGH to you, or thereafter. Damage includes, but is not limited to: curling, wave formation, tearing, bending, breaking and movement of the game and/or shrinkwrap and/or game case.
Unless otherwise requested, SGH will return your merchandise to you using a shipping method of its choice. If you wish the reduce the risk of harm during transit, please make arrangements to pick up or drop off your merchandise at SGHs facility. |
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 | Stage 1 - Order Process: | |
Please add for each game one of our grading offers to your shopping
cart. Just use the cart symbol for each item and follow PayPal instructions.
After your payment you will be redirected to a secure SGH payment
form to fill in your order information. Finally you will get an
E-mail which includes our shipping address and your order information.
If you have a problem with one of these steps please contact us
via E-Mail. |
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 | Stage 2 - Receiving: |
First of all we verify the number of games in your package
and compare those games to the invoice discription. Our
SGH
grading team consists of professional and experienced
specialists so your games are in qualified, trustworthy
hands. Every game gets a seperate SGH grading code and this
information is entered into our computer database. Before
any grading is performed, each game is examined by SGH experts
to make sure that it has a original and authentic seal wrapping.
If we have suspicions or evidence that imply a reseal, we
will cease the whole grading process for this game, or grade
it as such (Meaning that if we discover a reseal then you
can choose to either stop grading, or award the game a "Reseal
grading" by default. Obviously it's then up to the owner
whether or not you wish the game to stay inside the secure
case.).
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 | Stage 3 - Grading: |
Every game is carefully handled during the whole grading process
and only handled by our graders using special gloves. We begin the
grading process by examining the game in different lighting, and
from different angles, and then proceed to take photographic evidence
of its condition prior to grading. Next, we enter a detailed description
into our database, and include any major or minor flaws such as:
Rips; Tears; Holes; Or any other significant damage, which ensures
an accurate description and grading. (e.g. "...a one inch tear along
bottom..."). We also take into consideration such things as hang-tabs,
loose seal wrappings, and price stickers / residue etc.. After a
final check we analyze data and assign our grading opinion. In the
final step we send all photos and information via E-Mail to sealed
game experts around the world. If all grades are in agreement or
are very close, we will then assign the game's final grade.
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 | Stage 4 - Online database: | |
All game informations are entered into our own SGH grading database.
Every person can find your game in our SGH database by typing the
SGH unique grading code or the game name into the search engine.
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 | Stage 5 - Protection and unique identification label: |
After each game has been graded, all games get a special protective
case (individual sizes). All outer protective cases are made from
high quality PC that is resistant, durable and clear. Furthermore
all games get a SGH-label with a SGH grading code. It serves to
make each certified game unique and is also an important deterrent
to counterfeiting SGH's valued product. When the game is well packed
into the case we seal the protection box with a special security
sticker. It is impossible to remove this sticker without destroying
the seal. The game is then completely sealed from human contact.
Therefore, your game is kept in the same sealed condition as it
was when it was graded.
Furthermore every case includes a mechanical or magnetic seal that
you can only open with a special ejecter. We will then give you
the option to have the mechanical or magnetic seal activated (every
game is graded without activating the machanical or magnetic seal
- We only seal the protection case with our security sticker, unless
otherwise instructed). Once the mechanical or magnetic seal is actvated,
the casing can only be opened again using our special ejector. If,
for any reason, you require the casing opened in the future, you
are more than welcome to return your game for the magnetic or mechanical
seal to be released. |
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 | Stage 6 - Final Check and special additions: |
Finally, we attractively present each game in their protective cases
with great care and attention taken to ensure the game is safe and
sound.
Each case comes supplied with a removable hanging tab, which can
be used to make great room decoration! |
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 | Stage 7 - Shipping / returns: | |
Once graded, the game/s are placed vertically inside sturdy durable
cardboard boxes, and packaged using bubble-wrap where necessary
to eliminate damage during transit. If a game is not graded (In
the case of a reseal), the same care and attention will be applied
to ensure your game is returned to you in the same condition as
you sent it. |
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